社区复合型托老所的空间适老性服务系统构建研究
作者:
作者单位:

南京理工大学,南京 210094

作者简介:

徐伟(1975—),男,博士,教授,主要研究方向为社会创新设计。

通讯作者:

基金项目:

中国教育部学位中心主题案例立项项目阶段性成果(ZT-221028801)


Construction of Spatial Age-appropriate Service System of Complex Community Nursery
Author:
Affiliation:

Nanjing University of Science and Technology, Nanjing 210094, China

Fund Project:

  • 摘要
  • |
  • 图/表
  • |
  • 访问统计
  • |
  • 参考文献
  • |
  • 相似文献
  • |
  • 引证文献
  • |
  • 资源附件
    摘要:

    目的 为完善现代社区托老所中服务要素分配不均衡、服务质量差异性显著、服务流程不完备的实际问题,建构复合型社区托老所服务系统,信息互联和协同支持。方法 通过实地调研与用户访谈,明确主体用户与其他用户交互关系;根据空间功能服务需求的整合结果构建服务情境,系统分析服务情境中的具体流程信息绘制用户行为旅程图;挖掘并提取用户行为流程中的服务触点,通过因子分析提炼触点的主要影响因素,总结社区复合型托老所空间具体服务项目。结论 完成社区复合型托老所空间服务系统原型构建,明确服务系统与实体空间的对应关系。为后期构建社区复合型托老所服务蓝图、空间设计要素的适老性评价和托老所空间模型设计提供依据。

    Abstract:

    The work aims to construct the service system of complex community nursery and realize the information interconnection and collaborative support to solve the practical problems of uneven distribution of service elements, significant differences in service quality, and incomplete service processes in modern community nursery. Through on-site research and user interviews, the interaction relationship between the main user and other users is clarified. A service scenario is constructed based on the integration of spatial functional service requirements, and the specific process information in the service scenario is analyzed systematically to draw a user behavior journey map. The service contact points in the user behavior process are mined and extracted, the main influencing factors of the contact points are extracted through factor analysis, and the specific service projects of the complex community nursery are summarized. The prototype construction of the spatial service system of the complex community nursery is completed, and the corresponding relationship between the service system and the physical space is clarified, which provides a basis for the later construction of the service blueprint of complex community nursery, the evaluation of space design elements and the spatial model design of nursery.

    参考文献
    相似文献
    引证文献
引用本文

徐伟.社区复合型托老所的空间适老性服务系统构建研究[J].工业 工程 设计,2023,5(3):49-58. 复制

分享
文章指标
  • 点击次数:
  • 下载次数:
  • HTML阅读次数:
  • 引用次数:
历史
  • 收稿日期:2022-12-20
  • 最后修改日期:
  • 录用日期:
  • 在线发布日期: 2023-08-23
  • 出版日期:
学术质量评估服务项目启动通知
关闭