界面交互中反馈信息对用户感知等待时间影响的系统评价
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浙江理工大学,杭州 311100

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Systematic Evaluation on Effect of Feedback Information on Perceived Waiting Time in Interface Interaction
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Zhejiang Sci-Tech University, Hangzhou 311100, China

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    摘要:

    在等待界面的交互中增加反馈信息,会对参与者感知到的等待时间产生影响。目前界面反馈信息类型较多,信息的内容和展示形式不一致,对相关研究文献进行全面搜集与系统评价,比较界面交互中不同反馈信息对感知等待时间的影响。检索界面交互中反馈信息对感知等待时间影响的相关实证研究,最终纳入22篇文献,通过视觉反馈、听觉反馈和等待时长不同纬度对研究内容进行综合梳理和再分析,探索界面反馈信息对等待时间感知影响研究的进展。视觉反馈信息和听觉反馈信息的进程、交互性、信息量等均对用户等待情境下的感知等待时间有所影响,并且受到等待时长的调节作用。未来应继续开展相关研究,并深入考察具体交互等待情境及用户差异,为设计提供更具体全面的指导。

    Abstract:

    Adding feedback information in the interaction of the waiting interface will have an effect on the waiting time perceived by participants. Currently, there are many types of feedback information in the interface, and the content and presentation of the information are inconsistent. The work aims to comprehensively collect and systematically evaluate the related research literature, and compare the effects of different feedback information on the perceived waiting time in the interface interaction. Empirical studies on the effect of feedback information on perceived waiting time in interface interaction are searched, and finally 22 papers are included. The research content is comprehensively sorted out and re-analyzed through the different latitudes of visual feedback, auditory feedback, and waiting time, and the progress of the research on the effect of interface feedback information on the perception of waiting time is explored. The process, interactivity, and amount of information of visual feedback and auditory feedback all affect the perceived waiting time of users in waiting situations, and are moderated by the waiting time duration. In the future, related research should be continued, and specific interactive waiting situations and user differences should be examined in depth to provide more specific and comprehensive guidance for design.

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汪颖,李月笙.界面交互中反馈信息对用户感知等待时间影响的系统评价[J].工业 工程 设计,2024,6(5):87-94. 复制

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  • 收稿日期:2024-03-21
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  • 在线发布日期: 2025-04-08
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