非物质文化遗产智慧数据资源共享平台的服务设计模型研究
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上海交通大学 媒体与传播学院,上海 200240

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Service Design Model of Intelligent Data Resource Sharing Platform for Intangible Cultural Heritage
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School of Media and Communication, Shanghai Jiao Tong University, Shanghai 200240, China

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    摘要:

    伴随非物质文化遗产数字化转型的加速推进,其智慧数据资源的共享与传播已成为推动文化传承与创新的关键路径。然而,目前非物质文化遗产数字共享平台广泛存在服务的片化和数据孤岛的现象,这使得资源共享的效能低下,严重影响传播效率。对此,引入服务设计理念,构建“技术-服务-用户”三维协同模型,旨在打破技术与服务的脱节,建立以用户为中心的非物质文化遗产智慧数据资源共享平台。研究通过用户画像技术细分服务对象群体,优化平台信息架构,提出通用性、包容性、可持续性设计策略,并制定面向国际传播的智慧服务设计规范。研究还提出了非物质文化遗产智慧数据资源服务平台的可持续发展策略,包括建设非物质文化遗产设计生态系统、利用沉浸式体验技术、引入众包设计模式等创新方法。通过构建可量化的服务设计规范(含5大类),为非物质文化遗产智慧数据资源的高效利用和广泛传播提供了理论支持和实践指导,推动非物质文化遗产智慧服务的长效发展。

    Abstract:

    With the accelerated promotion of digital transformation of intangible cultural heritage, the sharing and dissemination of its intelligent data resources have become a key path to promote cultural inheritance and innovation. However, currently there is a widespread phenomenon of fragmented services and data silos in digital sharing platforms for intangible cultural heritage, which leads to low efficiency in resource sharing and seriously affects dissemination efficiency. In this regard, the concept of service design is introduced to construct a three-dimensional collaborative model of "technology-service-user", aiming to break the disconnection between technology and service, and establish a user centered intelligent data resource sharing platform for intangible cultural heritage. The service target groups are segmented through user profiling technology, the platform information architecture is optimized, the universal, inclusive, and sustainable design strategies are proposed, and the smart service design standards for international dissemination are developed. A sustainable development strategy for the intelligent data resource service platform of intangible cultural heritage is also put forward, including the construction of an intangible cultural heritage design ecosystem, the use of immersive experience technology, and the introduction of innovative methods such as crowdsourcing design patterns. By constructing quantifiable service design standards (Including 5 major categories), theoretical support and practical guidance have been provided for the efficient utilization and widespread dissemination of intelligent data resources for intangible cultural heritage, promoting the long-term development of intelligent services for intangible cultural heritage.

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XI Tao, ZHANG Yuming.非物质文化遗产智慧数据资源共享平台的服务设计模型研究[J].工业 工程 设计,2025,7(3):101-110. 复制

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  • 收稿日期:2025-01-12
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  • 在线发布日期: 2025-07-07
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